Privacy Policy

Last Updated: December 27, 2017

We respect your right to privacy. We do not sell, rent, share or disclose personal information to third parties without your prior consent, except in the circumstances described in this Privacy Statement. In addition, your ability to make informed choices about the uses of your information is important to us. This privacy statement explains our policy regarding the collection, use, disclosure and protection of personal information.


Personal Information
We collect the personal information that you provide us, such as when you:
  • Sign up for or renew a membership or subscribe to a newsletter
  • Register at or sign up for news or notifications of specials or other promotions
  • Place an order or purchase products or services, online or otherwise
  • Contact us for any reason
  • Participate in a survey or promotion
  • Book a service or installation
We may automatically collect some information when you visit our website, such as your computer’s IP address and operating system, the site from which you linked to us, your site activity, the time and date of your visit, and your purchases. This information may be collected through the use of “cookies” and web beacons. We also receive information from third parties who help us correct our records, prevent fraud, and provide services or special promotions or products. We may combine any of this information with the other personal information we maintain about you.


The personal information we collect is generally used to process your requests or transactions, provide you with quality service, tell you about opportunities we think will be of interest and administer your account including distribution of our own surveys and publications. For example, we may:
  • Alert you about product recalls or safety issues;
  • Provide you with promotional information, such as coupons, offers and product recommendations, or information about membership or services. If you prefer not to receive Promotional Information from us, you may contact us at any time via email at


We share information in these circumstances:
  1. Order Fulfillment
    We may provide to a third party information as necessary to fulfill an order you have placed with us. For example, we may provide your address to a shipper, and if you pay by a credit or debit card, your card number and sales transaction information are passed to the card processor and/or issuer (including their service providers such as fraud verification services). However, we give suppliers, and others involved in the distribution chain only the information needed to provide you the products or services you order, and we require them to keep the information confidential and not to use it for other purposes. We are not responsible for any information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.
  2. Services
    We offer special products and services to our customers through third parties, such as rebates, financing services and other business and consumer services. We may share your name, postal address, email address with these third parties in order to notify you of their offerings.
  3. Our Contractors
    We may contract with others to perform services on our behalf. For example, we might contract with an electrician or other professional services provider. If any of these service providers need access to your personal information, we require them to use it only to perform the services for us. We also require that they maintain the confidentiality of the information and/or return the information to us when they no longer need it.